Our Shipping, Returns & Exchange Policies
Returns
We accept returns for any reason within 60 days of your scanned package receipt. Please email us at: [email protected] and let us know what the problem is, we’ll find a solution or cheerfully accept your return. Note: Visibly damaged/chewed on harnesses will be refunded at 50% of purchase price.
US Shipping Charges
Orders over $45 are shipped via First Class mail for free. Orders less than $45 are charged a flat fee of $3.25.
International Shipping
International Orders are shipped via First Class International mail for a flat rate of $12.95
How Soon Will My Order Ship?
Harnesses are shipped the same day for orders received by Noon PST and the following day if received later in the day.
Collars are made to measure and engraved to order. They will ship within 2 business days – this is the drying/cutting time required to finish.
Returns
If you are not happy with our products for any reason, send them back within 60 days of receipt for a refund. Damaged/chewed on items will be charged a 25% restocking fee.
Exchanges
We guarantee the fit of your harness – if you are having any problems just let us know. If you can send a picture to us, it’s really helpful!